Get in Touch With Us
Got a question about something you read on grip-network.org, spotted an offer that needs a second look, or want to suggest a Canadian casino we should be reviewing? This page covers the ways to reach our team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a member of the editorial team will read it personally — we do not rely on automated replies to close out enquiries.
If you can, tell us upfront what your message is about. A line such as "bonus terms question" or "correction on a casino review" helps us route it to the right person and get back to you faster.
What We Can Help With
We hear from readers across Canada for a range of reasons connected to our online casino coverage. Common examples include:
- Questions about a specific casino or offer — if a welcome bonus, free spins deal, or a term listed against one of the brands we cover isn't clear, ask us to explain it in plain language.
- Corrections — bonus terms, wagering requirements and payment options at Canadian casinos change often. If you've noticed something on our site that no longer matches what a casino is offering, we want to know.
- Coverage suggestions — if there's a casino brand, payment method, or topic relevant to Canadian players that you think deserves attention, let us know what you'd like to see.
- Partnership or editorial enquiries — if you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about gambling behaviour — if you or someone close to you is struggling with their play, say so in your message and we'll point you toward appropriate support resources available in Canada.
About Our Rankings and Recommendations
Readers sometimes write in asking how we put together our lists of Canadian online casinos, so it's worth setting out here too. Our comparisons look at factors such as licensing information, the range of games and software providers on offer, the clarity of bonus terms, the deposit and withdrawal methods available in CAD, and how a site performs on mobile. Some of the operators we feature pay us a commission if a reader signs up through our site — this never decides how a brand is scored or where it sits in a ranking. If you think a listing doesn't reflect this properly, tell us and we'll review it.
If you're looking for options outside our main provincial listings, we also cover non-GamStop casinos separately, and questions about that page are welcome too.
What Happens After You Send a Message
Every message is read by a real person on our team, not filtered through a bot. We aim to reply within a couple of working days, though enquiries that need fact-checking against a casino's current terms — bonus amounts, free spin counts, wagering requirements — can take a little longer, since we want the answer to be accurate rather than fast.
If your enquiry concerns a specific detail such as a payment method, withdrawal timeframe, or a licensing question, mentioning the casino by name and the exact detail you're asking about helps us verify it properly before responding.
Before You Write In
A few things are worth checking first, since they cover the questions we're asked most:
- Bonus terms — including wagering requirements, maximum bet limits while a bonus is active, and expiry dates — sit on the casino's own site and can change without notice, so always confirm current terms directly with the operator before depositing.
- Eligibility for any welcome offer, including free spins, is usually restricted to new players only and may exclude certain provinces or payment methods.
- Online gambling regulation in Canada varies by province, and it's worth checking what applies where you live before signing up anywhere.
None of this replaces getting in touch — it just means we can give you a more useful answer if you've already checked the basics.
Ready to Send Your Message?
Whether it's a quick question, a correction, or feedback on how we cover Canadian online casinos, we're glad to hear it. Email us at [email protected] and we'll get back to you as soon as we can.